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Shipping & Return
Shipping & Return
Customers can return goods within 14 days from the date of receipt of goods according to the order. Please note that you must open and check the goods immediately upon receipt from the Shipping unit. ATN Nail Supply will only handle cases of product exchange, missing goods, and lost goods within 14 days from the date of receipt of goods.
Special Notes:
- For gel curing lamps and desk lamps, exchange or return is only accepted within 14 days from the date of receipt of goods.
- Drill machines cannot be exchanged or returned and are not covered by a warranty.
We will charge 20% restocking fee for returned items that are not due to manufacturer defects. The remaining amount will not be refunded to your bank account but will be stored in the ATN Nail Supply system as store credit that you can use for future orders.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Shopping & order FAQs
How can I get help with my order?
How can I get help with my order?
For help with order status or processing time, contact support@atnnail.com or call +1 714 515 6868. Please include your order number so our team can check your order.
To request an order cancellation, contact us within 24 hours of placing your order.
Do you ship internationally?
Do you ship internationally?
For an international order, contact support@atnnail.com before ordering to confirm shipping availability, rates, and estimated delivery time for your destination and products.
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition. For detailed instructions, please refer to our return policy or contact our support team.
How do I choose a color, size, or full set?
How do I choose a color, size, or full set?
Check the selected product option before adding it to your cart. Some products offer individual colors and full sets on the same page. The displayed price applies to the selected option.
Check the product description for bottle or jar size and set contents. For help choosing, contact support@atnnail.com.